Syrian Automobile Association — international driving permit platform.

Too much paperwork for the staff. Issuing an international driving permit was a desk-based process divided into several stages, with each stage involving a significant amount of paperwork. The main issue was that there were three branches with no shared records or centralized database.

The solution was to create a unified online system that eliminates much of the paperwork and allows the owner (admin) to monitor the work completed at each branch and track how many licenses are issued on a daily basis.

Branch employees issue and print licenses. An administrator manages branches, users, and prices while monitoring day-to-day activity. Applicants use the public form to submit their information and apply for an international driving permit, which they can receive either by delivery or by picking it up from a branch.

The employee collects the required documents, enters the user’s information, and creates a profile in the system. From there, they can generate and print all the necessary paperwork, print the license card, and print the user’s personal photos on glossy paper—all from the same system.

The public directory is essentially an online application form where users enter their information and submit their application. The employees of the selected branch receive the application, issue the license, and arrange for it to be delivered through a delivery company.

• Public application form with branch selection, document upload, and pickup or delivery options
• Branch workspace: new licenses, drafts, client submissions, history, daily reports, and personal photos
• Admin dashboard: branches, users, payment settings, history, and reports
• Drafts and an offline queue that automatically uploads applications once the connection is restored
• License card printing with saved field positions and separate font sizes for Arabic and English
• Reprinting of a single corrected field on the same card
• Edit log showing the field, old value, and new value without changing the license number
• Personal photo sheets, 3.5 × 4.5 cm, with 30 photos per A4 page
• Daily reports showing licenses issued and applications received